FAQ's

How long will it take for my order to arrive?

We process all orders within 24 hours of purchase, ensuring you get your products as soon as possible. Usually you will receive your order within 5-15 business days. The shipping time is largely dependent on how fast Australia Post, Toll and Aramex deliver as they are experiencing higher volumes of deliveries.

Due to COVID-19 we are experiencing slightly longer delivery times. We are working closely with our warehouses to get each order out as quickly as possible. Our apologies for any inconvenience this may cause.

What do I do if I need to return my order?

We apologise if your order was not up to standard and we'd love to help!

We recommend you first have a read of our Refund Policy to make sure your order meets the return guidelines. Next please email us a description of your order and any images (send to: myhouse.enquiries@gmail.com) so we can resolve the issue quickly!

Is delivery free?

Yes! We offer FREE delivery Australia-wide with no minimum purchase requirement!

What types of payment do you accept?

We accept all major forms of payment, including MasterCard, Visa, American Express, Shop Pay, Google Pay, Apple Pay, PayPal as well as our gift cards.

How do I make changes to an order I’ve already placed?

If this is the case please email us at myhouse.enquiries@gmail.com and make the subject line 'Urgent Order Edit' so we can respond as soon as possible. If the order has already been shipped we will not be able to make any changes.